@inproceedings{modelsward20,
  author = {Massimiliano Luca and Alberto Montresor and Carlo Caprini and Daniele Miorandi},
  title = {An Architecture-independent Data Model for Managing Information Generated by Human-chatbot Interactions},
  booktitle = {Proceedings of the 8th Int. Conference on Model-Driven Engineering
               and Software Development}, 
  series = {MODELSWARD},
  pages     = {344--351},
  publisher = {{SCITEPRESS}},
  year      = {2020},
  type      = {CONFERENCE},
  pdfurl    = {http://disi.unitn.it/\string~montreso/pubs/papers/modelsward20.pdf},
}