Emergency phone numbers

• Fire department 115
• First aid assistance 118
• Police 113
• Carabinieri 112

In case of emergency

In case you, or someone else, notice an emergency situation (smoke, gas leaks, etc.):

1. notify  the reception immediately or a  fire attendant  in the building; if impossible call 115 (or 118 if there are injured people) and activate the manual alarm; afterwards try to contact the reception and/or one of the fire attendants;
2. warn and move away anyone near the premises; do not use extinguishers or hydrants if your are not trained. 

Information given to the reception, the emergency attendants, to the outside rescuers must be SYNTHETIC AND COMPLETE:

• WHO: your name and phone number where you can be recalled 
• WHERE: the site where the emergency is taking place (address, building, floor, etc.)
• WHAT: the kind of emergency going on (fire, smoke, gas leak, flood, etc.)
• HOW: extent of the emergency, number of injured people, trapped or disble present at the scene

If you are on the phone with an emergency attendant , answer all questions and do not interrupt the call until requested.

In case of earthquake 

• Stay away from window, shlves, or anything that might fall
• go nearby concrete structures, beams, doorways, or take cover under tables, etc.
• do not use elevators
  

Once the event is over:

• turn off any in-use equipment
• extinguish any open fire and cigarettes
• clear the building
• notify critical situations to the emergency squad

In case of building evacuation

The order to evacuate is given by loudspeaker.

In any case if the alarm-bell rings for more than 3 minutes, it is necessary to leave the building.

Please keep cool!

Reach the nearest exit, check if it is clear (no smoke, etc.). If the way is clear:

• close windows and doors, turn off electric equipment if there is no danger
• close the door behind you making sure no one else is inside
• help disable people and occasional visitors during the evacuation
• move away in an orderly manner, without running, following the directions reported on the emergency-signs or follow the instructions of the emergency team
• do not use elevators
• do not scream, shove people, or create panic situations
• tell the emergency team about possible problems (wounded, blocked people, etc.)
• if there is smoke walk on all fours, breath slowly using a handkerchief in front of your mouth, possibly wet
• do not ever go back, only if the escape route is blocked
• once outside go to the nearest meeting point
• do not go away by car, do not jam the roads where emergency vehicles might be manoeuvring 
• do not go back in the building until the emergency team says so

If the escape route is blocked:

• close yourself inside a  room with windows; seal the door with wet cloth and signal your presence via phone or at the window.

Do not take autonomous actions

Reference staff